Last updated: March 15, 2026
Legal — XOG
TERMS OF SERVICE
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These Terms of Service govern your use of the website operated by XOG Apparels, located at 3-257 Montée de l'Église, Saint-Colomban, Québec, Canada.
By accessing or purchasing from this website, you agree to be bound by these Terms of Service.
If you do not agree to all terms and conditions stated here, you may not access the website or purchase products.
1. Company Information
This website is operated by XOG Apparels, a sole proprietorship registered in Québec, Canada.
Contact:
support@xog.com
2. Eligibility
By using this website, you confirm that:
you are at least the age of majority in your jurisdiction
you have the legal authority to enter into binding agreements
all information provided is accurate and complete
3. Product Information
XOG Apparels strives to present products accurately, including descriptions, images, and pricing.
However:
colors may vary depending on screen settings
product availability may change without notice
we reserve the right to limit quantities
4. Orders
We reserve the right to:
refuse or cancel any order
limit quantities purchased per customer
cancel orders suspected of fraud or resale
If an order is canceled, the payment authorization will be released according to your financial institution's policies.
5. Pricing
All prices displayed on the website are subject to change without notice.
Prices do not include:
customs duties
import taxes
international fees
These charges are the responsibility of the customer.
6. Payment
We accept:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Payment is charged at the time the order is confirmed.
7. Pre-Orders
Some products may be offered as pre-orders.
Estimated shipping dates will be communicated at the time of product release.
These dates are estimates and may be subject to change.
8. Shipping
Orders are shipped using:
Canada Post
UPS
FedEx
Shipping times depend on location and carrier performance.
Once the order has left our facility, delivery is the responsibility of the carrier.
9. Returns and Exchanges
Returns and exchanges are governed by our Refund Policy, which forms part of these Terms.
10. Intellectual Property
All content on this website is the exclusive property of XOG Apparels, including:
logos
designs
graphics
product designs
branding
text
images
No content may be copied, reproduced, distributed, or used without written authorization.
Unauthorized use may result in legal action.
11. Limitation of Liability
To the fullest extent permitted by law, XOG Apparels shall not be liable for:
indirect damages
loss of profits
delivery delays
third-party shipping issues
website interruptions
inaccuracies on the website
12. Force Majeure
XOG Apparels shall not be liable for delays or failure to perform due to events beyond reasonable control including:
natural disasters
strikes
pandemics
shipping disruptions
governmental actions
13. Governing Law
These Terms shall be governed by the laws of:
Province of Québec, Canada
Any dispute shall be submitted to the courts of Québec.
PRIVACY POLICY
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XOG Apparels respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect the following information:
name
billing address
shipping address
email
phone number
payment information
IP address
browsing behavior on our website
How We Use Your Information
We use personal information to:
process orders
ship products
communicate with customers
prevent fraud
improve our services
comply with legal obligations
Payment Security
Payments are processed through secure payment providers.
XOG Apparels does not store full credit card numbers.
Sharing of Information
We may share information with:
payment processors
shipping carriers
fraud prevention services
website hosting providers
Your information is never sold.
International Data Transfers
Because we sell internationally, your data may be processed outside your country.
Your Rights
Depending on your jurisdiction, you may have the right to:
access your personal data
correct inaccurate information
request deletion
withdraw consent
Requests can be sent to:
SHIPPING POLICY
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Orders are processed within 1–3 business days.
Shipping carriers:
Canada Post
UPS
FedEx
Shipping times vary depending on destination.
International shipments may be subject to:
customs duties
import taxes
local handling fees
These charges are the responsibility of the customer.
XOG Apparels is not responsible for delays caused by carriers or customs authorities.
REFUND POLICY
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Customers may request a return within 14 days of delivery.
To qualify for a return:
item must be unused
item must be unwashed
item must include original tags
item must be in original packaging
Return shipping costs are the responsibility of the customer.
Non-Returnable Items
The following items are final sale:
discounted products
promotional items
underwear
worn or washed garments
Exchanges
Exchanges are accepted for eligible items within 14 days of delivery.
Refunds
Refunds are processed once the returned item has been received and inspected.
Processing time: 5–10 business days.
Refunds are issued to the original payment method.
COOKIE POLICY
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Our website uses cookies to improve user experience.
Cookies may be used to:
remember preferences
analyze website traffic
improve performance
personalize content
You can disable cookies through your browser settings.
Note that disabling cookies may affect website functionality.