Last updated: March 15, 2026

Legal — XOG

TERMS OF SERVICE

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These Terms of Service govern your use of the website operated by XOG Apparels, located at 3-257 Montée de l'Église, Saint-Colomban, Québec, Canada.

By accessing or purchasing from this website, you agree to be bound by these Terms of Service.

If you do not agree to all terms and conditions stated here, you may not access the website or purchase products.

1. Company Information

This website is operated by XOG Apparels, a sole proprietorship registered in Québec, Canada.

Contact:
support@xog.com

2. Eligibility

By using this website, you confirm that:

  • you are at least the age of majority in your jurisdiction

  • you have the legal authority to enter into binding agreements

  • all information provided is accurate and complete

3. Product Information

XOG Apparels strives to present products accurately, including descriptions, images, and pricing.

However:

  • colors may vary depending on screen settings

  • product availability may change without notice

  • we reserve the right to limit quantities

4. Orders

We reserve the right to:

  • refuse or cancel any order

  • limit quantities purchased per customer

  • cancel orders suspected of fraud or resale

If an order is canceled, the payment authorization will be released according to your financial institution's policies.

5. Pricing

All prices displayed on the website are subject to change without notice.

Prices do not include:

  • customs duties

  • import taxes

  • international fees

These charges are the responsibility of the customer.

6. Payment

We accept:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

Payment is charged at the time the order is confirmed.

7. Pre-Orders

Some products may be offered as pre-orders.

Estimated shipping dates will be communicated at the time of product release.
These dates are estimates and may be subject to change.

8. Shipping

Orders are shipped using:

  • Canada Post

  • UPS

  • FedEx

Shipping times depend on location and carrier performance.

Once the order has left our facility, delivery is the responsibility of the carrier.

9. Returns and Exchanges

Returns and exchanges are governed by our Refund Policy, which forms part of these Terms.

10. Intellectual Property

All content on this website is the exclusive property of XOG Apparels, including:

  • logos

  • designs

  • graphics

  • product designs

  • branding

  • text

  • images

No content may be copied, reproduced, distributed, or used without written authorization.

Unauthorized use may result in legal action.

11. Limitation of Liability

To the fullest extent permitted by law, XOG Apparels shall not be liable for:

  • indirect damages

  • loss of profits

  • delivery delays

  • third-party shipping issues

  • website interruptions

  • inaccuracies on the website

12. Force Majeure

XOG Apparels shall not be liable for delays or failure to perform due to events beyond reasonable control including:

  • natural disasters

  • strikes

  • pandemics

  • shipping disruptions

  • governmental actions

13. Governing Law

These Terms shall be governed by the laws of:

Province of Québec, Canada

Any dispute shall be submitted to the courts of Québec.


PRIVACY POLICY

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XOG Apparels respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect the following information:

  • name

  • billing address

  • shipping address

  • email

  • phone number

  • payment information

  • IP address

  • browsing behavior on our website

How We Use Your Information

We use personal information to:

  • process orders

  • ship products

  • communicate with customers

  • prevent fraud

  • improve our services

  • comply with legal obligations

Payment Security

Payments are processed through secure payment providers.
XOG Apparels does not store full credit card numbers.

Sharing of Information

We may share information with:

  • payment processors

  • shipping carriers

  • fraud prevention services

  • website hosting providers

Your information is never sold.

International Data Transfers

Because we sell internationally, your data may be processed outside your country.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • access your personal data

  • correct inaccurate information

  • request deletion

  • withdraw consent

Requests can be sent to:

support@xog.com


SHIPPING POLICY

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Orders are processed within 1–3 business days.

Shipping carriers:

  • Canada Post

  • UPS

  • FedEx

Shipping times vary depending on destination.

International shipments may be subject to:

  • customs duties

  • import taxes

  • local handling fees

These charges are the responsibility of the customer.

XOG Apparels is not responsible for delays caused by carriers or customs authorities.


REFUND POLICY

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Customers may request a return within 14 days of delivery.

To qualify for a return:

  • item must be unused

  • item must be unwashed

  • item must include original tags

  • item must be in original packaging

Return shipping costs are the responsibility of the customer.

Non-Returnable Items

The following items are final sale:

  • discounted products

  • promotional items

  • underwear

  • worn or washed garments

Exchanges

Exchanges are accepted for eligible items within 14 days of delivery.

Refunds

Refunds are processed once the returned item has been received and inspected.

Processing time: 5–10 business days.

Refunds are issued to the original payment method.

COOKIE POLICY

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Our website uses cookies to improve user experience.

Cookies may be used to:

  • remember preferences

  • analyze website traffic

  • improve performance

  • personalize content

You can disable cookies through your browser settings.

Note that disabling cookies may affect website functionality.


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